/* ── Asistente Virtual AI – Widget ────────────────────────────────────────── */
.wpav-widget *{box-sizing:border-box;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
.wpav-widget{position:fixed;bottom:24px;z-index:999999}
.wpav-widget.wpav-right{right:24px}
.wpav-widget.wpav-left{left:24px}

/* Botón flotante */
.wpav-toggle{width:60px;height:60px;border:none;border-radius:50%;background:var(--wpav-primary);color:#fff;cursor:pointer;box-shadow:0 6px 20px rgba(0,0,0,.22);display:flex;align-items:center;justify-content:center;transition:transform .2s,box-shadow .2s;position:relative;z-index:2}
.wpav-toggle:hover{transform:scale(1.06);box-shadow:0 8px 26px rgba(0,0,0,.3)}
.wpav-toggle svg{width:28px;height:28px;position:absolute;transition:opacity .2s,transform .2s}
.wpav-ico-close{opacity:0;transform:rotate(-90deg)}
.wpav-widget:not(.wpav-closed) .wpav-ico-open{opacity:0;transform:rotate(90deg)}
.wpav-widget:not(.wpav-closed) .wpav-ico-close{opacity:1;transform:rotate(0)}

/* Ventana */
.wpav-window{position:absolute;bottom:74px;width:380px;max-width:calc(100vw - 32px);height:560px;max-height:calc(100vh - 120px);background:#fff;border-radius:16px;box-shadow:0 12px 40px rgba(0,0,0,.22);display:flex;flex-direction:column;overflow:hidden;opacity:0;transform:translateY(16px) scale(.98);pointer-events:none;transition:opacity .25s,transform .25s}
.wpav-widget.wpav-right .wpav-window{right:0}
.wpav-widget.wpav-left .wpav-window{left:0}
.wpav-widget:not(.wpav-closed) .wpav-window{opacity:1;transform:translateY(0) scale(1);pointer-events:auto}

/* Header */
.wpav-header{background:var(--wpav-primary);color:#fff;padding:14px 16px;display:flex;align-items:center;justify-content:space-between;flex-shrink:0}
.wpav-header-info{display:flex;align-items:center;gap:10px}
.wpav-avatar{width:38px;height:38px;border-radius:50%;background:rgba(255,255,255,.2);display:flex;align-items:center;justify-content:center;font-size:20px}
.wpav-bot-name{font-weight:700;font-size:15px}
.wpav-status{font-size:11.5px;opacity:.9;display:flex;align-items:center;gap:5px}
.wpav-dot{width:8px;height:8px;border-radius:50%;background:#4ade80;display:inline-block;box-shadow:0 0 0 0 rgba(74,222,128,.7);animation:wpav-pulse 1.8s infinite}
@keyframes wpav-pulse{0%{box-shadow:0 0 0 0 rgba(74,222,128,.6)}70%{box-shadow:0 0 0 7px rgba(74,222,128,0)}100%{box-shadow:0 0 0 0 rgba(74,222,128,0)}}
.wpav-close{background:transparent;border:none;color:#fff;cursor:pointer;opacity:.85;padding:4px;display:flex}
.wpav-close:hover{opacity:1}

/* Vistas */
.wpav-view{display:flex;flex-direction:column;flex:1;min-height:0}
.wpav-hidden{display:none!important}

/* Mensajes */
.wpav-messages{flex:1;overflow-y:auto;padding:16px;background:#f8fafc;display:flex;flex-direction:column;gap:10px}
.wpav-msg{max-width:82%;padding:10px 13px;border-radius:14px;font-size:14px;line-height:1.45;word-wrap:break-word;position:relative;animation:wpav-in .25s ease}
@keyframes wpav-in{from{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}
.wpav-msg-bot{background:#fff;color:#1f2937;align-self:flex-start;border:1px solid #eef2f7;border-bottom-left-radius:4px}
.wpav-msg-user{background:var(--wpav-primary);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}
.wpav-msg-time{font-size:10px;opacity:.6;margin-top:4px;text-align:right}
.wpav-typing{display:flex;gap:4px;align-items:center;width:auto}
.wpav-typing span{width:7px;height:7px;border-radius:50%;background:#9ca3af;animation:wpav-blink 1.4s infinite both}
.wpav-typing span:nth-child(2){animation-delay:.2s}
.wpav-typing span:nth-child(3){animation-delay:.4s}
@keyframes wpav-blink{0%,80%,100%{opacity:.25}40%{opacity:1}}

/* Quick replies y acciones */
.wpav-quick,.wpav-actions{display:flex;flex-wrap:wrap;gap:7px;padding:0 14px}
.wpav-quick{padding-top:8px}
.wpav-actions{padding:8px 14px 0}
.wpav-quick-btn,.wpav-action-btn{border:1px solid var(--wpav-primary);background:#fff;color:var(--wpav-primary);border-radius:18px;padding:7px 13px;font-size:12.5px;cursor:pointer;transition:.15s;font-weight:500}
.wpav-quick-btn:hover{background:var(--wpav-primary-light)}
.wpav-action-btn{background:var(--wpav-primary);color:#fff;display:flex;align-items:center;gap:5px}
.wpav-action-btn:hover{background:var(--wpav-primary-dark)}
.wpav-action-wa{background:#25D366;border-color:#25D366}
.wpav-action-wa:hover{background:#1da851}

/* Input */
.wpav-input-area{display:flex;gap:8px;padding:12px 14px;border-top:1px solid #eef2f7;background:#fff;flex-shrink:0}
.wpav-input{flex:1;border:1px solid #d1d5db;border-radius:22px;padding:10px 15px;font-size:14px;outline:none;transition:border .15s}
.wpav-input:focus{border-color:var(--wpav-primary)}
.wpav-send{width:42px;height:42px;border:none;border-radius:50%;background:var(--wpav-primary);color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:.15s}
.wpav-send:hover{background:var(--wpav-primary-dark)}

/* Formularios */
.wpav-form-wrap{flex:1;overflow-y:auto;padding:16px 18px;background:#f8fafc}
.wpav-back{background:none;border:none;color:var(--wpav-primary);cursor:pointer;font-size:13px;font-weight:600;padding:0 0 6px}
.wpav-form-title{margin:4px 0 4px;font-size:16px;color:#111827}
.wpav-form-hours{margin:0 0 12px;font-size:12.5px;color:#6b7280}
.wpav-form{display:flex;flex-direction:column;gap:11px}
.wpav-form label{display:flex;flex-direction:column;font-size:12.5px;font-weight:600;color:#374151;gap:4px}
.wpav-form input,.wpav-form select,.wpav-form textarea{border:1px solid #d1d5db;border-radius:9px;padding:9px 11px;font-size:14px;font-weight:400;outline:none;width:100%;background:#fff}
.wpav-form input:focus,.wpav-form select:focus,.wpav-form textarea:focus{border-color:var(--wpav-primary)}
.wpav-row{display:flex;gap:10px}
.wpav-row label{flex:1}
.wpav-submit{margin-top:4px;border:none;background:var(--wpav-primary);color:#fff;border-radius:10px;padding:11px;font-size:14.5px;font-weight:600;cursor:pointer;transition:.15s}
.wpav-submit:hover{background:var(--wpav-primary-dark)}
.wpav-submit:disabled{opacity:.6;cursor:not-allowed}
.wpav-form-result{margin-top:12px;font-size:13.5px;padding:0}
.wpav-form-result.ok{color:#166534;background:#dcfce7;padding:11px 13px;border-radius:9px}
.wpav-form-result.err{color:#991b1b;background:#fee2e2;padding:11px 13px;border-radius:9px}

/* Footer */
.wpav-footer{text-align:center;font-size:10.5px;color:#9ca3af;padding:7px;background:#fff;border-top:1px solid #f1f5f9;flex-shrink:0}

@media (max-width:480px){
    .wpav-window{width:calc(100vw - 24px);height:calc(100vh - 110px)}
    .wpav-widget{bottom:16px}
    .wpav-widget.wpav-right{right:16px}
    .wpav-widget.wpav-left{left:16px}
}